Front Office Supervisor

The Receptionist is responsible for delivering day-to-day front desk service across ST Hotels and Novotel Malta Sliema, with direct accountability for guest check-in and check-out processing, guest communication, reservations support at desk level, billing accuracy, and reception procedure compliance.
This role is the main guest contact point at the hotel and plays a key role in creating a professional, efficient, and welcoming arrival and stay experience. The role requires a reliable, well-presented front office team member who can follow procedures, handle guests confidently, and maintain accuracy under pressure.