About this job
<p> </p>
<p>Are you a problem solver, excellent communicator and a people person? <br>If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!</p>
<h2><strong>The Wow </strong></h2>
<p>You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!</p>
<p>At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home. </p>
<p>We want you to excel in the following:</p>
<ul>
<li>Help German and English-speaking customers via e-mail, chat, and telephone<br>Work together with your team to reach the best customer satisfaction (including other KPIs)</li>
<li>Translate promotional texts and/or customer surveys in your local language</li>
<li>Manage customer accounts </li>
<li>Follow company policies and practices regarding player safety, protection, and responsible gaming</li>
</ul>
<h2>What's in it for me?</h2>
<p>Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!</p>
<h2>You're good at:</h2>
<ul>
<li>Excellent command of the <strong>German </strong>and <strong>English</strong> languages (written and verbal)</li>
<li>Strong Microsoft Office knowledge</li>
<li>Background in customer service, this can be face-to-face, online, or via phone calls</li>
<li>Multi-tasking and time management </li>
</ul>
<h2>Extra Awesome:</h2>
<ul>
<li>Additional languages are considered a plus</li>
</ul>
<h2>Benefits:</h2>
<ul>
<li>28 Vacation Days Per Year</li>
<li>Relocation (including flights, bonus and accommodation)</li>
<li>Hybrid Model</li>
<li>Health & Life Insurance & Company Doctor</li>
<li>€400 Wellness Allowance</li>
<li>€300 Working From Home Allowance</li>
<li>Lunch Provided Monday-Friday</li>
<li>Company Discounts</li>
<li>Company Events </li>
<li>Great Atmosphere & Betsson Values</li>
</ul>
<h2>Good to know:</h2>
<ul>
<li>Start date: Every second week, training is provided</li>
<li>Salary: The salary consists of a base salary and a bonus scheme.</li>
<li>Work hours: As a customer service agent you work shifts</li>
<li>Location: Malta, St Julians</li>
<li>Generous relocation package offered</li>
</ul>
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<h2 style="text-align: center;">Challenge Accepted?</h2>
<h6 style="text-align: center;"><strong><em>By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&reserved=0">Privacy Policy</a></em></strong></h6>
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Source: original employer vacancy ↗