Customer Contact Agent (English and French Speaking)

Job summary: The Customer Service Agent is the main point of contact for clients through calls, emails or on-line chat, often in difficult circumstances, providing a professional and customer focused service ensuring assistanceis provided where necessary.   Key Responsibilities Duties to include but are not limited to: Acting as the first point of contact for customers who are abroad and require assistance. Registration and creation of new cases on the internal system (AMA) Informing the insured of the correct procedures…