Technical Contact Centre Agent

Are you a tech enthusiast who loves solving problems and making people’s day? Are you fluent in Maltese and English, and eager to dive into a fast-paced, customer-focused environment? If that sounds like you, Melita wants you on our Tech Squad! We’re looking for Technical Contact Centre Agents to join our energetic team on a full-time basis. This is more than just answering calls, it’s about becoming the go-to person for our customers’ technical needs, guiding them with confidence and creativity.

Key Responsibilities:

• Be the frontline tech hero: Resolve technical inquiries and sharing your tech wisdom;

• Simplify the complex: Dive into the digital world to process orders, handle account inquiries, and offer guidance to customers;

• Process with precision: Master the art of handling customer concerns with ease;

• Document like a pro: Keep detailed records of your tech support adventures;

• Hit your marks: Achieve and exceed tech-tastic performance metrics;

• Stay sharp: Keep up with the latest telecommunications trends.