About this job
Role Summary The Workplace Support Lead is responsible for leading and delivering second-line (Level 2) IT support across the organization, with a primary focus on end-user workplace environments and network connectivity. The role ensures the stability, security, and continuous optimization of the complete workplace ecosystem—including end-user devices, local and wide-area networks (LAN/WAN), Wi-Fi, and telephony services. Acting as the bridge between first-line support and engineering and architecture teams, the role drives continuous improvement while ensuring that documentation, processes, and operational…
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